An RV Dealer can improve the efficiency of their dealership overnight without spending a million bucks! During the past fifteen years, I have worked with over 100 dealers, and I can safely say that I have hardly ever found an RV dealership that has taken the time to write a job description for each key position at their business. I frequently ask employees to tell me what it is that they are required to do on a daily basis in order to earn a living at the dealership. Most of them tell me what they think they should be doing based on their time at the dealership. But when I ask them to tell me with 100 percent certainty if they are doing what their boss expects of them, that answer is a resounding NO because there are no written job descriptions. This being the case, it is very easy for employees to assume someone else is doing the job, and they love to blame others when things fall through the cracks. Can you imagine going to war with 100,000 troops and everyone is in charge of cooking, fighting, typing, equipping, training, and providing medical treatment? This would be disastrous and result in complete confusion and disorder. Believe it or not, this scenario happens daily in many RV dealerships throughout the United States. Everyone is supposed to do it, someone will do it, anybody can do it, but in the long run, it never gets done. Generally, when a dealership is looking for new employees, he advertises, performs an interview, hires the individual, and then puts the new person straight to work in a department that they may know nothing about. The person who trains them is usually a co-worker or the person who will be shortly quitting. The new employee learns by trial and error. The time and error expense are costs the dealership owner pays for through the nose. Why does it have to be like this? Well, the answer is that it doesn’t. A good RV owner or General Manager must either take the time to write out job descriptions for employees or hire someone to do the necessary work. Job descriptions make life so much easier for everyone. Consider these benefits:

1. Job descriptions list most of the duties that are associated with the position being filled so that the employee understands what he or she is to do daily. This eliminates a great deal of confusion and disorganization.
2. Job descriptions can be used as a tool to evaluate an employee when the time comes for an evaluation.
3. Job descriptions are an effective tool to use when discipline is needed. You can show an employee the areas he or she needs to be working on in order to fulfill their duties.
4. Job descriptions provide a solid platform to build on, especially when you have multi-stores in your dealership. The same expectations will be promoted at all of your stores.